IMEs Technical support is meant not just to solve technical issue raised on the current activity, but also to answer to any question you can have on TinREAD. We are here to help.

Help is just a phone call: 4-021-312.19.91 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.

For online help, login to your TinREAD, go to: Help › User Manuals › and select the proper section or module.

Technical Assistance and Support Program provide you with access to:

  • Free minor and major TinREAD upgrades
  • Technical Troubleshooting
  • Dialogue with customers and answer to their questions
  • Providing technical documentation in electronic format and updates thereof
  • Providing multimedia training materials
  • Enabling you to influence further development of the system
  • Access to knowledge base gained from communication with IME customers
  • Access to customers mailing list
  • Access to customers’ forum

We recommend emailing rather than calling if you can. Sometimes just putting a question in writing helps to clarify the problem. We monitor email continuously. A support staff member can pass the problem directly to programming or specialized support staff immediately if they have an email describing the problem.

TinREAD upgrades do not give you headaches. They are fully automated. Every library IT administrator receives an e-mail in advance and can establish a custom date and time for his/her TinREAD upgrade to take place. The process is transparent for staff and library customers.

IMEs Technical Assistance and Support Program Officers and Training Officers are in contact with librarians’ professional organizations and give their support to professional and organizational development. Also, they return with new, fresh ideas on developing TinREAD in accordance with librarians needs.