Since April, all the librarians who use TinREAD System and are part of the organizations that have technical support contract, will be able to call souport service type "Help Desk". Requests are entered automatically by the system. As your answers will be added to the database (answers that will be visible by the authors of the questions) this will develop a knowledge base that can be accessed by all the subscribers when they are faced with a similar problem. In this way, the response to the various requests for information or to improve their situations will be able to be found without the need to write a notes/requests. For accessing the new assistance tool enter: or enter the section from IME website.